FAQs

FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to Mardini Glow!
Below are answers to the most common questions about our beauty, wellness, massager, and hair removal products.

1. WHAT IS MARDINI GLOW?

Mardini Glow is a health and beauty store dedicated to providing high-quality self-care products, including massagers, hair removal tools, and beauty essentials designed to help you feel confident and glowing every day.

2. WHAT PRODUCTS DO YOU SELL?

At Mardini Glow, we offer a variety of wellness and beauty items such as:

• Body and neck massagers  
• Hair removal devices and beauty tools  
• Skincare and glow-enhancing products  
• Self-care essentials for everyday comfort  

3. ARE YOUR MASSAGERS SAFE TO USE?

Yes. Our massagers are designed for safe and comfortable use when used according to the instructions.

If you have a medical condition, we recommend consulting a healthcare professional before use.

4. HOW DO I USE A HAIR REMOVAL DEVICE?

Each hair removal product comes with instructions for proper use.
For best results:

• Use on clean, dry skin  
• Follow recommended settings  
• Avoid sensitive or irritated areas  

If you have questions, feel free to contact our support team.

5. ARE YOUR PRODUCTS SUITABLE FOR SENSITIVE SKIN?

Many of our beauty tools and hair removal products are gentle, but skin sensitivity varies from person to person.

We recommend doing a small patch test before full use, especially for sensitive skin.

6. DO YOU SHIP WORLDWIDE?

Yes, we offer shipping to many locations. Shipping availability depends on your country and product type.

7. HOW LONG DOES SHIPPING TAKE?

Shipping times typically range from 5–15 business days depending on your location.

Processing time may take 1–3 business days before your order ships.

8. HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive an email with a tracking number and link so you can follow your package anytime.

9. WHAT IS YOUR RETURN POLICY?

We want you to love your purchase.
If you are not satisfied, you may request a return within 14 days of delivery.

Returned items must be unused, in original packaging, and in the same condition as received.

10. WHAT IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?

If your product arrives damaged or incorrect, please contact us immediately with a photo, and we will gladly assist with a replacement or refund.

11. CAN I CANCEL OR CHANGE MY ORDER?

Orders can only be canceled or changed within 12 hours after being placed.
After that, the order may already be processed or shipped.

12. HOW CAN I CONTACT CUSTOMER SUPPORT?

You can reach us anytime at:

support@mardiniglow.com

We respond within 24–48 business hours.

THANK YOU FOR SHOPPING WITH MARDINI GLOW

We appreciate your trust and support.

Stay glowing. Stay confident. Stay you.